The information we may collect from you is as follows                                                  

    • Prefix and full name (including any child being signed up for activities)
    • Gender
    • Email address
    • Billing address
    • Phone number
    • Date of birth
    • Ethnic origin (survey only)
    • Payment card details - please note we do not save these details and therefore only retain the last four digits of your card in our database
    • Delivery address
    • Bank details for direct debit instructions
    • Access requirements
    • Whether you identify as having a disability (survey only)
    • Contact preferences
    • Emergency contact details (for project participants only)
    • Borough (for project participants only)
    • Job information
    • Imagery (photography and video)

Some of the above fields will also be requested if completing information on behalf of a child, young person or vulnerable adult participating in our programmes or activities.


This is not an exhaustive list and we may retain different types of information for different individuals based on the service we are providing.  For information on how long we retain your data for, refer to the ‘how we protect data’ section of this policy.


Our website is hosted by Raising IT. Further information on their privacy policy can be found here (


We also keep a record of your interactions with us in our database run on the Salesforce cloud based platform ( This includes what shows you have purchased tickets to, any classes or projects you may have participated in or supported and whether you have received, opened or clicked through any emails we may have sent.


We may also collect an automatically populated IP address when you use our website or email service.  This public IP address is a unique number which allows a computer, group of computers or other internet connected device to browse the internet. The log file records the time and date of your visit, the pages that were requested, the referring website (if provided) and your internet browser version. This information is collected to help diagnose and manage the website, to audit the geographical make-up of users, and to establish how they have arrived at the website.


We do use cookies which retain information about your online behaviour, preferences and settings. The analytics cookies used by our website have the following names: [_ga, _gid, _gat, __utma, __utmt, __utmb, __utmc, __utmz and __utmv].

Third Parties

We may also obtain your data from third parties, such as organisations with which we enter into a co-production.  These organisations should not pass on your data to us without your knowledge and only if it is required in the performance of a contract.  The third party will require your permission in order to share your data with us for marketing purposes and we will always notify you within 30 days of receipt of your data.  You should check their Privacy Policy when you provide your information to understand fully how they will process and safeguard your data.