Principal Responsibilities

Technical Support

• Support the basic setup and reset of sound, lighting, and AV equipment for hirers and events – this includes basic mic set ups or setting up bluetooth speakers, projector and setting up laptop (office one), x2 basic settings on lighting desk. All specs to be defined in hire agreements

• Assist hirers in using equipment in the studio and theatre spaces confidently and safely

• Carry out routine visual checks of equipment and report any concerns or faults to the line manager or lead technician promptly – anything requiring work to the rig or takes you away for more than hour will be done during technical hours.

• Help maintain accurate records of equipment use and flag any maintenance needs

• Support with PAT testing of any old and new electrical equipment - designated day will be set when FOH duties are less demanding.

• Support Events and Hires Coordinator with technical questions received from hires and questions from freelance technicians

• Ensure Technician booth is kept organised, tidy, and any stock or equipment requirements are actioned with your line manager

Front of House & Box Office

• Act as the primary reception and information point for the venue, providing a warm and professional welcome to all visitors, hirers, and members of the public

• Operate the box office and ticketing systems, processing ticket sales accurately in person, by phone, and online

• Maintain a thorough knowledge of all events, classes, and programmes to enable excellent customer service and confidently promote Tramshed's offer

• Correctly apply membership offers, discounts, and any fundraising initiatives

• Monitor and manage the info@ and reception@ email inboxes, responding promptly and professionally and keeping them well organised

• Manage the signing in/out procedure for all staff and building users

• Handle all cash, card, and cheque transactions securely and accurately

• Keep a daily log as a handover record and means of capturing visitor feedback

• Provide box office reports to relevant departments as required

• Support bar operations during events where the bar is open

• Champion Tramshed's Equity and Diversity Policy as a public-facing representative, creating an inclusive and welcoming environment for everyone

Building Operations

• Conduct regular building walks, checking spaces are cleared, supplies are stocked, and routine health and safety checks are completed

• Ensure all spaces are clean, tidy, and correctly laid out ahead of hires and events

• Carry out regular stock checks of bar stock, cleaning supplies, and stationery, placing orders as directed by your line manager

• Support hirers and community members with questions about facilities, fire safety, and general use of the building

• Maintain the reception area as a welcoming, safe, and well-presented space

• Keep storage areas and communal spaces clean, tidy, and organised

• Assist with evacuation procedures in the event of an emergency

Communications & Administration

• Liaise across departments to ensure smooth communication and handover of information

• Communicate problems, queries, or incidents to the Events and Hires Coordinator or Operations Director

• Liaise with touring companies and event organisers to provide sales information and general venue details

• Support marketing activities and protect the Tramshed brand in all communications

• Ensure Tramshed's Data Protection Policy is applied consistently at the box office and front of house

• Uphold all Tramshed ticketing and building-use policies

Essential Skills

Essential FOH criteria

• A friendly, approachable personality with a genuine commitment to excellent customer service

• Energetic team player with high enthusiasm and initiative

• Excellent communication skills — in person, by phone, and in writing

• Confident handling cash and card transactions accurately

• Good computer skills, including MS Word, Excel, and Outlook

• Good attention to detail and ability to prioritise under pressure

• Willingness to work flexibly, including evenings and Sundays

• Basic awareness of Health and Safety in a public venue

• Role subject to Enhanced DBS check

Essential Technician criteria

• Experience of using sound systems in a theatre setting, including digital sound mixing & live music

• Experience of theatre lighting, rigging and focussing, programming and operating

• Knowledge of electrical and distribution systems in the context of a theatre venue

• Able to work independently and seek support when required

• Excellent problem-solving abilities

• Understanding of Risk Assessment

• Desire to work in a busy, multi-arts creative environment

Desirable FOH criteria

• Experience of box office or digital ticketing systems (e.g. Eventbrite or similar)

• Previous switchboard or reception experience

Desirable Technician criteria

• Specific experience with Behringer X32 digital sound desk or similar

• Specific experience of programming Avolites Quartz lighting console

• Production Management/ Stage Management

• NIC/EIC qualification

• Qualification in technical theatre

General Terms and Conditions

Hours - Part time — Monday, Wednesday, Thursday and Sunday. Hours specified in advance by line manager on a rota basis, including evenings. Extra hours agreed with line manager and returned as time in lieu.

Salary - £15 per hour

Holidays - 25 days per annum pro rata, increasing by one day per full year served to a maximum of 30 days

Probation - Initial 1 month probation period

Notice - 4 weeks' notice either side

Pension - 3% matched pension contribution to NEST after qualifying period

Other Benefits: Friendly team · Accessible working space · CPD plan and training provided · 6 complimentary tickets per season for you, your friends, and family

Normal place of work is the Tramshed building in Woolwich. Additional sites may be required and will be discussed with your line manager in advance.

Tramshed is committed to the safeguarding of children and Adults at Risk. This appointment is subject to an enhanced DBS check and a safeguarding interview. You will be expected to actively participate in the implementation of Tramshed's policies on Equity, Diversity and Inclusion, Data Protection, and Health and Safety.

This job description is a guide to the nature of the work required of this position. It is neither wholly comprehensive nor restrictive and does not form part of the contract of employment.

All other Terms & Conditions are outlined in Tramshed's Employee Handbook.